Effective Date: 20 May 2025
At TheSoulfresh.com, operated by Ammeaz International Pvt. Ltd., we are committed to providing a seamless and transparent purchasing experience to all our customers. This Purchasing Policy outlines the terms and conditions related to product orders, payments, and delivery.
1. Order Placement
• Orders can be placed directly through our website.
• Ensure all details (shipping address, phone number, email, product quantity) are accurate at checkout to avoid delays.
• Orders are confirmed only upon successful payment and confirmation email.
2. Product Availability
• All products listed are subject to availability.
• In case a product becomes unavailable after order placement, we will notify you promptly and offer an alternative or refund.
3. Pricing
• All prices are listed in INR and include applicable GST unless stated otherwise.
• Prices are subject to change without prior notice. Final prices will be reflected at checkout.
4. Payment Methods
• We accept secure payments via Razorpay (UPI, Credit/Debit Cards, Net Banking).
• No Cash on Delivery (COD) option is available at this time.
• Payment must be completed for order processing.
5. Shipping and Delivery
• Free standard shipping within India via India Post (by road).
• If you prefer another courier, please message us separately — actual charges will apply.
• International shipping is available via our global courier partners.
• Delivery time may vary based on location, product availability, and customs (for international orders).
6. Cancellation Policy
• Orders can be canceled within 1 hour of placement by contacting our support team.
• No cancellations are permitted after the order has been dispatched.
7. Return & Refund Policy
• Returns are only accepted in the following cases:
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Damaged product
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Wrong item delivered
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Expired product
• Claims must be made within 48 hours of delivery.
• Return shipping is customer-paid unless the error is on our part.
• Refunds (if approved) are processed within 7–10 business days.
8. Bulk Orders & International Clients
• Bulk buyers or international clients can contact us via email at soulfreshkashmir@gmail.com.
• Custom pricing, shipping, and documentation will be handled on a case-by-case basis.
9. Customer Support
For queries, cancellations, or bulk orders, please reach out to:
Email: soulfreshkashmir@gmail.com
Phone: +91-8082226442
Company: Ammeaz International Pvt. Ltd.
Address: Shamsabad Sector 04, Bemina, Srinagar, Jammu & Kashmir