Effective Date: 20 May 2025
Welcome to TheSoulfresh.com, the official e-commerce platform of Ammeaz International Pvt. Ltd. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing any orders.
1. Ownership and Company Details
• Website: TheSoulfresh.com
• Owned & Operated by: Ammeaz International Pvt. Ltd.
• Registered Address: Shamsabad Sector 04, Bemina, Srinagar, Jammu & Kashmir, India
• Customer Support Email: soulfreshkashmir@gmail.com
• Customer Support Phone: +91-8082226442
• Legal Jurisdiction: High Court, Srinagar, Jammu & Kashmir
2. Eligibility
• You must be 18 years or older to purchase from this website.
• If you are below 18, you may use the site only under the supervision of a parent or legal guardian.
3. Product Information
• We strive for accuracy in product descriptions, pricing, images, and details.
• Errors or inaccuracies may occasionally occur. We reserve the right to correct them without prior notice.
• Packaging, labeling, and product color may vary slightly from images displayed.
4. Pricing and Payment
• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes, unless stated otherwise.
• We accept secure online payments through UPI, Net Banking, Debit/Credit Cards, and Wallets.
• Orders will be processed only after successful payment confirmation.
• We reserve the right to change prices at any time without notice.
5. Shipping and Delivery
• Orders are shipped within 2–10 business days, unless otherwise specified.
• Delivery timelines may vary by location and courier partner.
• Shipping charges (if any) are displayed at checkout.
• We are not liable for delays caused by courier partners, natural disasters, strikes, or unforeseen circumstances.
6. Returns, Refunds, and Cancellations
• Due to the perishable nature of food products, returns are NOT accepted.
• We accept returns only under the following conditions:
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Wrong items delivered
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Products with manufacturing defects
• Requests must be raised within 48 hours of delivery by emailing customer support with proof (photos/videos).
• Refunds (if approved) will be processed to the original payment method within 7–10 working days.
• Cancellations are allowed only if requested before dispatch. Once shipped, cancellations cannot be processed.
7. User Obligations
• You agree not to misuse the website, including attempts to hack, copy, or distribute content without authorization.
• You must provide accurate details when placing orders. Incorrect address or contact information may lead to failed deliveries.
8. Intellectual Property
• All content, images, text, logos, and product designs on TheSoulfresh.com are the property of Ammeaz International Pvt. Ltd.
• Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.
9. Limitation of Liability
• We are not responsible for:
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Allergic reactions or side effects from product use (buyers are advised to check ingredient lists).
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Delays or damages once products are handed over to courier partners.
• Our maximum liability is limited to the purchase price of the product in question.
10. Privacy and Data Protection
• Customer data is collected only for processing orders and improving services.
• We do not sell or share personal information with third parties except for logistics and payment processing.
• Please refer to our Privacy Policy for full details.
11. Governing Law and Jurisdiction
• These Terms and Conditions are governed by the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of courts in Srinagar, Jammu & Kashmir.
12. Amendments
• We reserve the right to modify or update these Terms and Conditions at any time.
• Changes will be effective once posted on the website, with the “Effective Date” updated accordingly.