Privacy Policy – TheSoulfresh.com
Effective Date: 20 May 2025
TheSoulfresh.com, owned and operated by Ammeaz International Pvt. Ltd., respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
a) Personal Information
Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party gateways; we do not store card details)
b) Non-Personal Information
IP address
Browser type and version
Device type (desktop, mobile, tablet)
Pages visited, time spent, and browsing behavior
Referral source
Process and deliver your orders
Provide customer support and respond to inquiries
Improve website functionality, security, and user experience
Send updates about offers, promotions, or new products (with your consent)
Prevent fraud and unauthorized transactions
Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell or rent your personal information.
We may share data only with:
Trusted service providers (payment gateways, courier/logistics, IT support)
Analytics and marketing tools (Google Analytics, Meta Ads; anonymized data only)
Government authorities when required by law
4. Data Storage and Security
SSL encryption and secure hosting are used.
Access is limited to authorized employees/service providers.
While we take strong measures, no online system is 100% secure.
5. Cookies and Tracking Technologies
Used to enhance user experience, remember preferences, and analyze traffic.
Can be disabled in browser settings (may affect site functionality).
6. Your Rights
Access, correct, or request deletion of personal data
Opt out of marketing communications
Restrict or object to processing under certain conditions
7. Third-Party Links
We are not responsible for the privacy practices of third-party websites linked on our site.
8. Children’s Privacy
We do not knowingly collect data from children under 13.
9. Data Retention Period
We retain your personal data only as long as necessary:
Order and billing records – up to 7 years (tax and accounting compliance)
Customer service records – up to 3 years after resolution
Marketing/Newsletter data – until you unsubscribe or withdraw consent
Analytics data – as per third-party provider policies
After the retention period, data is securely deleted or anonymized.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted with a new effective date.
11. Contact Us
Ammeaz International Pvt. Ltd.
📧 Email: ammeazinternational@gmail.com
📞 Phone: 8082226442
🏢 Address: Shamsabad, Sector 04, Bemina, Srinagar, J&K – 190018
Refund & Cancellation Policy – TheSoulfresh.com
Effective Date: 20 May 2025
We at TheSoulfresh.com strive to provide our customers with the best quality products and service. This Refund & Cancellation Policy explains how cancellations, returns, and refunds are handled.
1. Order Cancellation
Orders can be cancelled within 24 hours of placement, provided they have not yet been dispatched.
To cancel, please contact us at ammeazinternational@gmail.com or call 8082226442 with your order details.
Once an order has been shipped, it cannot be cancelled.
2. Returns & Replacements
We accept returns only in the following cases:
The product delivered is damaged or defective.
The wrong item was sent.
The product is expired (in case of food items).
Conditions for return:
You must notify us within 48 hours of delivery with clear photos of the product and packaging.
The product must be unused, unopened, and in its original packaging.
3. Refunds
Refunds will be processed once we receive and inspect the returned item.
Refunds will be issued to the original payment method within 7–10 business days.
Shipping charges are non-refundable unless the return is due to our error (damaged/wrong product).
4. Non-Returnable Items
For safety and hygiene reasons, certain items cannot be returned:
Perishable food products (unless damaged/expired on arrival)
Products that have been opened or used
5. Exchange Policy
In eligible cases, we may offer a replacement/exchange instead of a refund if the customer prefers.
6. Contact for Refunds & Returns
Ammeaz International Pvt. Ltd.
📧 Email: ammeazinternational@gmail.com
📞 Phone: 8082226442
🏢 Address: Shamsabad, Sector 04, Bemina, Srinagar, J&K – 190018